Personnel Compliments & Complaints

What We Strive For

The Terrell Police Department believes in strong police-community relationships. The three critical elements of strong relations are:

  1. Communication
  2. Partnership
  3. Trust

We know the key to earning trust is creating an open environment where a citizen who believes our personnel has not provided customer service in the manner expected and desired by our community, may file an inquiry with the department that will be responded to timely, fairly, and professionally.

Compliment a Terrell Police Employee

If a Terrell Police Department employee has done a good job and you want to say thanks, you may elect to do one of the following:

  • Call or visit the Terrell Police Department during regular business hours and ask to speak to a supervisor within the employee's division of assignment.
  • Complete an online Compliment form and submit it electronically.

Your comments will be forwarded directly to the Office of the Chief of Police.  After the Chief reviews, a copy of your comments will be placed in the employee's personnel file and the original document provided to the employee.

File a Complaint Against a Terrell Police Employee

The department recognizes the importance of protecting the community from employees who have demonstrated acts of misconduct or have shown they are unfit for law enforcement work, the need to protect employees from false allegations of misconduct, and the opportunity to periodically assess the effectiveness of our policies and procedures. These objectives can only be accomplished through a consistently thorough and objective investigative process.

The Internal Affairs Unit of the police department is responsible for administering the complaint process. Should you hold the impression that an employee has been involved in misconduct or are dissatisfied with our service, you may register a complaint by:

  • Contact the Internal Affairs Officer during regular business hours at (469) 474-2805.
  • Contact an on-duty Supervisor at (469) 474-2700 after regular business hours.
  • Complete an online Complaint form, notarize the form, and return the form to an on-duty Supervisor.