How to Report a Repair
Call: 972-551-6600
After hours Emergency Number: 469-847-3040 or 469-474-2700
Text: Text the word "REPORT" to 469-410-7744
Be ready to give the exact location of the problem (street address or nearest intersection).
Water & Sewer issues within city limits are serviced 24/7 at no charge to the resident.
Types of Concerns to Report
Water
- Water Main Breaks
- Meter Leak Investigation
- Valves Leaking or Covers Missing
- Fire Hydrant Damaged or Leaking
- Emergency Shutoff Due to Leak in House
Sewer Mains
Having to call a plumber to look at your clogged toilet or drain can be expensive and stressful. Unfortunately, many people have misconceptions about what they can and can’t flush down the toilet or put down the drain.
The only three things that really should ever be flushed down the toilet are urine, fecal matter, and toilet paper. You should never flush items such as wet wipes (even if they are labeled "flushable"), baby wipes, paper towels, and tissue paper. They may seem like they’re in the same family as toilet paper, but they take a lot longer to break down in the sewer system and cause sewage blockages.
Water main breaks or heavy water usage required to fight a fire may discolor your water. The cloudiness or discoloration is caused by sediment dislodged by sudden pressure changes in the water system. The water will clear up as these sediments are flushed from the system. This water is safe to drink but you may want to postpone doing your laundry until the water clears to avoid staining clothes.