Get Real-Time Water Usage! Create Your AMI Profile

Create your AMI profile today...water customers (YOU!) have the ability to access water consumption online!

In fact, the system reads every hour so you can get real-time usage information. Simply create an account at H2O Customer Portal, set up your alerts and start tracking your usage. Armed with this information, customers can spot and repair potential leaks before they result in a higher bill!

Please refer to the Customer Portal Guide which hopefully will assist you in getting a login set up.  If you still have questions please refer to the email or phone options.


2.  Email:  TerrellH2O@cityofterrell.org (Capital O, not "zero") or support@cityofterrell.org
3.  Phone:  972-551-6600, ext 8032

Water Usage Informational Flyers

  1. Rhonda Thompson

    Utility Billing Supervisor

  1. Utility Billing – Water Accounts

    Physical Address
    201 E Nash Street
    TerrellTX 75160

    Hours
    Monday through Friday
    8 am to 5 pm

Terrell H20 Flyer_April 2025 (Eng) (1)

Terrell H20 Flyer_April 2025 (Spanish)